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Returns And Exchange

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

Online Purchases are accepted for returns or exchange only if returned in saleable condition within 30 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit.

Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 3 weeks of receiving your return.

Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in Transit. Please make sure to include your Reason for Return.

Returns may be mailed or returned to our retail store. If you would like to cancel or change an unprocessed order for any reason, please contact us as soon as possible at We'll do our best to accommodate your request.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at

Available Payment Methods

The following payment methods are available in

  1. Direct Visa & MasterCard Credit Card
  2. Bank to bank wire transfers
  3. Western Union
  4. MoneyGram
  5. Bitcoin

Paying with Visa & MasterCard Credit Card

Your payment is secured with SSL encryption, the highest commercially available encryption technology. Please be assured that your credit card details will not be exposed.

Paying by bank to bank wire transfer

Payment is sent directly from your bank to our merchants bank account, please indicate the order number while you are paying for on the remittance slip. You may have to pay transfer charges when making payment via Bank Transfer. If you pay by bank transfer, please ask your bank to provide you with the clear details, so you can calculate the payment fee when you pay. For example, if you are paying for an order of $500, and the bank will charge $20 to transfer, please submit for the transfer amount of $520. If you only submit $500, then the payment arrives to us, it will be only $480, thus we won't be able to send you full order.

Western Union

There are three ways to make payments through Western Union* Quick Collect:

  1. Quick Collect Online: Convenient, fast, you decide when.
  2. Quick Collect by Phone: Convenient from your location.
  3. Quick Collect at an Agent Location: Make payments from any Western Union® Agent within your locations

Payments made to Bentley Jewries by Western Union will be processed in three business days.


You also make payment for orders through MoneyGram. Making payment via MoneyGram is easy and accessible to anyone irrespective of location.


Bitcoin is an innovative payment network and a new kind of money

Bitcoin uses peer-to-peer technology to operate with no central authority or banks; managing transactions and the issuing of bitcoins is carried out collectively by the network. Through many of its unique properties, Bitcoin allows exciting uses that could not be covered by any previous payment system.

  1. Fast peer-to-peer transactions
  2. Worldwide payments
  3. Low processing fees